Frequently Asked Questions

Getting Started

It’s totally normal to feel a little nervous before your first appointment! Your therapist will want to understand why you’re seeking therapy, what you’ve already tried, and what you hope to gain from the process. They may ask about your family background, mental health history, relationships, and physical health, but you’re always in control of what you choose to share. If something feels too personal at first, you can take your time.

Yes! We offer therapy in our Whitefish Bay office, Milwaukee Eastside office, via Zoom/telehealth, Walk and Talk Therapy or over the phone—whatever works best for you. Let us know your preference when scheduling your appointment.

Most sessions are 45 or 60 minutes long, but session length may vary depending on the therapist and the type of therapy provided.

This depends on your individual needs. Most people start with weekly sessions, but frequency can change as you progress. You and your therapist will decide together what works best for you.

Appointments & Scheduling

✅ Step 1: Confirmation – You’ll receive a confirmation email with your appointment details, including the date, time, and location (in-person or virtual).

📄 Step 2: Complete Intake Forms – Before your first session, we’ll send you intake paperwork to complete online. This helps your therapist understand your needs and ensures a smooth start.

💳 Step 3: Insurance & Benefits Check – As a courtesy, we will check your insurance benefits for you. However, we always recommend confirming your coverage directly with your insurance provider, as benefits may change.

📅 Step 4: Prepare for Your Session – Consider what you’d like to focus on during therapy. If it’s your first session, we’ll discuss your goals, concerns, and any questions you have.

📍 Step 5: Attend Your Session – Arrive on time for your in-person session or log in a few minutes early for your virtual appointment. Your therapist will guide the conversation and help you get the most out of your time.

🔄 Step 6: Plan Your Next Steps – At the end of your session, you and your therapist will discuss follow-up appointments and your therapy plan moving forward.

We’re here to help you find the best fit for your needs!

We get it—life happens! We ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or missed sessions will have a no-show/late cancelation fee.

Yes! Some of our therapists have evening and limited weekend availability. Let us know your scheduling needs, and we’ll do our best to match you with a therapist who can accommodate them.

Insurance & Payment

We are out-of-network providers. If you’re planning to use insurance, we’d be happy to check your benefits for you. Since we are out-of-network, it’s always good to see what’s covered—sometimes, there’s a big difference, and other times, it’s similar to in-network coverage.

To check your benefits, we just need:

1️⃣ Your insurance provider

2️⃣ Member ID

3️⃣ Your date of birth

We offer private pay options and can provide a superbill for out-of-network reimbursement if your insurance allows it. Contact us for details! We'll also verify your out-of-network benefits for free before your first session.

Session fees vary based on the therapist and service type.

Individual sessions are $200 (45 minutes) or $240 (60 minutes), and couples sessions are $275. If cost is a barrier, contact our team and we'll help you navigate your options.

Therapists & Specialties

We provide therapy for individuals, couples, families, and children. Our therapists specialize in:

Anxiety & Depression

Relationship Issues

✔ Life Transitions & Stress

Eating Disorders

Grief & Loss

Trauma & PTSD

✔ Perfectionism & Burnout

✔ Parenting & Family Therapy

ADHD & Executive Functioning

✔ And more!

Absolutely! We have therapists trained in the Gottman Method, Emotionally Focused Therapy, and other relationship-focused approaches to help couples improve communication, rebuild trust, and navigate challenges.

Yes! Several of our therapists specialize in child and adolescent therapy and use age-appropriate approaches, including play therapy, family therapy, and cognitive-behavioral techniques.

Other Common Questions

If you’re feeling stuck, overwhelmed, or struggling in any area of life, therapy can be incredibly helpful. You don’t need to have a crisis to benefit from therapy—it’s a space to gain insight, develop tools, and work through challenges with support.

Finding the right therapist is important! If you feel your therapist isn’t the best fit, we encourage you to let us know. We’re happy to match you with someone else who may be a better fit for your needs.

Yes! Everything you share in therapy is completely confidential, with a few exceptions required by law (such as concerns about harm to yourself or others). Your privacy is our priority.

Ready to Get Started? 

We’re here to help! If you have any other questions or are ready to book your first session, reach out to us today:

Billing

For all insurance billing concerns, please contact your insurance directly. If you need further assistance, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

New Clients

  • We offer 15-20 minute free consults via phone, video or in-person to ensure we are a good fit.
  • Please contact the therapist directly for information on rates and insurance.
  • Please remember to enter your insurance information in the portal.
  • A credit card is needed in the portal before your first visit.  If you prefer to use cash or credit card please inform your therapist.

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